Eligibility for Refunds

To be eligible for a refund or replacement, your item must be damaged, spoiled, or significantly different from what was ordered. For non-perishable goods, items must be unused and in the same condition as received.

Reporting an Issue

If there is an issue with your order, please contact our support team immediately via WhatsApp or Phone. We require clear photographs of the product in question to process your claim promptly.

Refund Process

Once your claim is approved, we will offer either a replacement in your next delivery or a store credit. Direct refunds to bank accounts or mobile money typically take 2-5 working days.

Return Shipping

In most cases involving fresh produce, you will not be required to return the item. For hardware or dry goods, we will arrange a pickup during our next delivery run in your area.